Recently i have experienced a couple things that have shown me value and are important things to keep in mind when you are running a business.
First, I recently drove a couple hours to pick up some grassfed beef. When i say a couple hours, i mean 6 hours round trip. Probably could have thought that one out a bit better. My mistake is not the point here. I was told to call the farm when i reached paris, TX. Which is about 20 minutes from my final destination. I called, got directions that sounded something like “when you see the red barn on the right, turn into the next drive way…”, and was on my way. In the conversation about directions i asked if they had hot food for sale. No, i’m sorry was the reply. No problem with that on my end. I was hungry though so i just planned on stopping after picking up the beef.
I arrived at the drive way and the gentleman that greeted me had four hotdog weenies (more like sausages) warmed up and waiting for me. With a chuckle he said, “Carolyn said you were a bit hungry from the drive.”
Something like this doesn’t seem like much to some, but to me the small attention to detail is very important and more importantly keeping the client (me) happy. We all know that we get a little cranky when we get hungry.
Look at your business or service and ask if you notice the small things like was Dutch hungry?
On this same trip i walked into a BBQ joint. I am a BBQ fiend and take pride in visiting local joints anytime i get the chance. A couple of my favorites are Central Market here in Fort Worth and surprisingly a place that ben took me to in Atlanta (thanks Dude). Anyway, back to the point. I walked into this place in Paris TX and ordered a two meat plate with “moist” brisquet and ribs. Like every other place i have been to the guy pulled out a hunk of beef and unwrapped it. Then he did something that surprised me. He sliced the beef and then actually took the time to cut the fat layer out and toss it for me. Now, i like fat, but i’m not always sure of the meats source so i am sometimes timid about crushing all the fat on a plate.
The meat was decent as i would add it to the list if you are in Paris TX. Might as well go, there isn’t much else going on.
The next way this place impressed me was again an attention to detail. Usually you sit down at your table with your plate of meat and have the sauce in front of you (cold). At this place the kept all the sauces in a pot of warm water. The understand that if i have hot BBQ i don’t want cold sauce messing it up. So something so simple as warming up the sauce made all the difference.
The point here is that when you take pride in what you do, it shows. For the BBQ joint they showed that by trimming my meat and warming the sauce. How do you show that pride in your business??